|
|
|
|
|
Instructions for Preparation of
Loss/Damage Claim Form
for Regular Household Good Shipments
Please
refer to this page when filling out your claim form. |
|
|
|
1.
No claim will be considered properly presented
until the company has received the completed
signed claim form, indicating a demand for
a specific amount of money. ALL CLAIMS MUST
BE SUBMITTED TO I.T.I. WITHIN 45 DAYS OF DELIVERY.
Incomplete claim forms will not be processed
and will be returned for completion.
The
container and contents should be preserved
in the condition received until the survey
or inspection has been completed unless further
damage would result. The insurance company
reserves the right to inspect and verify all
reported damages or to ask for substantiation
of any claimed amounts. Appraisal fees are
not covered by this certificate. The disposal
or additional transport of any damaged item(s)
is prohibited unless approval has been obtained
from I.T.I. or your claim has been completed.
|
|
|
2.
Note the following "Details of Claim" section of form: |
- Inventory Number:
Whenever
possible, indicate the corresponding
"number" shown on the inventory.
On packed items, indicate the container
number.
- Description of Item:
Describe each item for which claim is being made. If
claiming for missing items, the contents
of the containers must be identified
as accurately as possible.
- Nature of Claim:
Indicate type, severity,
and location of damage on each article.
- Item Age, Date Acquired,
Original Cost, Replacement Price:
Please complete
entries in these columns as accurately
as possible.
- Amount Claimed :
If the claim is
for damage, enter only the cost of
repairing the item. If the claim is
for loss, enter the replacement cost
of the missing item or the amount
stated on the valued inventory. The
Underwriter reserves the right to
require proof of ownership and/or
value of any item claimed damaged
or missing.
- Salvage : If the Underwriters
replace, make a total loss payment,
or pay the insured amount as shown
on the valued inventory for a damaged
article, they, at their option, have
the right to salvage the damaged article.
The Underwriters also reserve the
right to inspect and verify the claimed
damages on any item.
|
3.
On claims for damages to household goods
items, WE REQUIRE BOTH PICTURES AND
REPAIR ESTIMATES. Repair estimates should
be made by an appliance/furniture repair
firm, or marine surveyor, on their letterhead.
Appraisal fees
are not covered by this insurance contract.
DO NOT PROCEED WITH REPAIRS WITHOUT
WRITTEN AUTHORIZATION FROM I.T.I.
|
4.
Please forward the mover's inventory, delivery
exceptions, bill of lading, assured's
copy of insurance certificate, and other
documents to support the claim to our office unless specifically handled by your mover.
|
5.
If the damage exceeds US$1,000.00, a
survey MAY be required. Upon notification
of a claim, I.T.I. will immediately
assign a survey agent if it is deemed
necessary.
|
6.
In order to protect the Underwriter's interest, we ask that you
IMMEDIATELY write a letter to the air or ocean carrier who
transported your shipment and also to the origin and destination
agents unless specifically handled by your mover. Advise them that loss or damage has occured to your property.
Forward copies of these letters to our office.
|
7.
After submitting your claim form, please print the confirmation page so you will have proof that the 48 hour time limitation requirement has been met. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
